Return and Refund policy

Return & Refund Policy

We want you to love your purchase from MagLatch.store. If something isn’t right, we’re here to help.

 

Return Eligibility

You can request a return within 14 days of receiving your item. To be eligible:

• The item must be unused, undamaged, and in original packaging
• Proof of purchase (e.g., order confirmation or receipt) is required

How to Start a Return

To initiate a return, contact us at  support@maglatch.store within 14 days of delivery. Once approved, we’ll send instructions for returning your item.

Please do not send your item back without contacting us first.

Return Shipping

• Return shipping costs are the responsibility of the customer unless the item is defective or wrong
• We recommend using a trackable shipping method

Refunds

Once we receive and inspect your return, we’ll notify you. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

We do not accept returns on:

• Sale or discounted items
• Items showing signs of use or damage
• Gift cards 

Damaged or Incorrect Items

If you received a damaged or wrong item, email us immediately at support@maglatch.store  with a photo and your order number — we’ll fix it quickly.